| System Requirements, Installation, Configuration and Support |
What are the minimum system requirements for your solution? |
| How to disable the backup tray? |
| What languages are supported in Backup Manager? |
| What ports does the software use? |
| Installation problems |
| Encryption Key |
| LINUX - How to install the backup manager to a server that does not have a GUI or X window system installed? |
| Do customers have the ability to download the software remotely? |
| How to extract log files from your PC? |
| Where is the location of the logfiles on a Windows 2008 server? |
| What to do if there are some problems during the installation of Backup Manager and it's necessary to uninstall it? |
| Are dual-core processors supported by your software? |
| License policy |
| Backup and Restore |
What to do if I can't backup MS SQL on Windows x64? |
| How to do System State Restore? |
| How to change temporary files location? |
| Filters adjustment |
| Bare Metal restore |
| Does the solution support backups and restores over both private circuits and the internet? |
| Is it possible to allow restores only from one IP address? |
| Where does System State plugin store temporary files by default? |
| Backup/Restore all daily modifications completed on an MS Office file |
| Disaster Recovery Procedure |
| Which privileges should be given for the folders containing the data you want to backup? |
| Microsoft Exchange |
Why can't I see an Exchange tab while running Backup Manager in Windows 2000 Server? |
| Can I restore an individual mailbox when only “Exchange server” is checked? |
| I cannot select Exchange Store Level databases in Backup Manager. What to do? |
| Microsoft SQL |
Does the solution support database level backup for SQL? |
| How to solve the following error message: “Event ID: 18204 Description: BackupDiskFile::CreateMedia: Backup device ‘\\{ BACKUP SERVER NAAM}\SQLBACKUP$\{SQL-SERVER NAAM}${DATABASE}.bkp’ failed to create. Operating system error 2 [The system cannot find the file specified].”? |
| What to do with the message "Microsoft SQL server: Write on \\SERVERNAME\SQLBACKUP\DATABASENAME\... failed: 112 (There is no free space available)" during MsSQL Backup? |
| Settings |
When automatic backup can be made? |
| Is an automated scheduling tool provided as part of the solution? |
| Upgrade |
How many versions of software are supported by your organisations before a mandatory upgrade? |
| Update |
How many times per year are software updates released? |
| What are the details regarding the method for implementing software updates? |
| Does the software have any mass deployment/update facility? |
| Does the solution support automated software updates via the Internet? |
| IASO software support |
Does the solution support backup for Windows and Novell clusters? |
| Does Backup Manager support double byte character coding for APJ - Asia Pacific and Japan? |
| Does the solution support the backup of data attached to virtual machines using VMware? |
| Does the solution have the ability to back up Mapped network drives? |
| Does the solution provide the ability to set regular expressions/exclusion when defining backup sets? |
| Does the solution integrate seamlessly with Symantec Enterprise Vault and/or other archiving technologies? |
| Does the solution have the ability to create point in time copies, (e.g. month end, quarter end, year end) and export them to another medium, thereby reducing the data stored on disk? |
| Does IASO software support the backup of long filenames? |
| Which applications does IASO Backup support backup? |
| Does the solution allow data to be stored via CIFS and ISCSI? |
| Support for attributes and security permissions. |
| Support of Unicode backup for Windows and Novell environments. |
| Does the solution have replication/snapshots as a component? |
| Does the solution provide storage utilization reporting? |
| Does the solution have its own integrated ILM/archiving solution? |
| Can the solution backup laptop/desktop machines? |
| Does the solution allow backup schedules and retention policies to be setup centrally? |
| Is the solution SAN/NAS aware? |
| Dependencies |
| Capacity |
Capacity to backup only one instance of a file located on different computers inside of one contract. |
| Capacity to send restored files by email, to FTP sites or directly to a computer. |
| Capacity for the client to send the backup and restore request. |
| Capacity to remove specific type of files. |
| What is Redundant file elimination & block technology? |
| Full or Incremental backups for a specific or group of users. |
| Can the solution backup data over high capacity WAN links eg 1GB/s, 10GB/s? |
| Compression. |
| Manuals for IASO software |
Where can I find manuals for IASO Backup software? |
| Connection |
How does the solution handle network interruptions during backup schedule? |
| Remote management: how to use & edit an external backup process. |
| Can user backups across both LAN and WAN be managed from a single system? |
| Deleting of data |
Does the solution allow both the Service Provider and the customer to delete data? How can we delete data saved by a previously deleted contract? |
| Security |
What are the details of the security/exclusivity of an organizations data using your solution? |
| VSS |
Is VSS supported in Backup Manager? |
| What to do if “VSS_E_WRITER_INFRASTRUCTURE” error arrears after “Exchange information store” service was restarted? |
| How to check if VSS works in Exchange? |
| What to do if you have problems with backup of opened files (Backup Manager 5.0)? |
| Other |
How do I import datasets without using an IP connection (offline backup)? |
| Services running in the background |
| Data transfer from old PC to a new PC or data recovery during a hard drive crash event. |
| How can the backup be started? |
| Secure and user Friendly client interface |
| On what computer agent can be run? |
| How do you provide secure data management and transfer inside and over the internet? Do you check if data being transferred are virus free? If no how do you handle such data? |
| System State Backup |
| Would the Service Provider be required to install any hardware on the customer site to operate the solution? |
| Would it be possible to run different versions of agent software within the same customer site? |
| Would the solution allow customers to seamlessly move servers between sites or migrate servers without the need to commence backups from scratch? |
| Would the solution enable a Service Provider to remotely restart failed or non-started backup sets? |
| Does the solution enable remote monitoring of backup sets which fail/fail to start? |
| Would a Service Provider have the ability to remotely access the agent/user interface on the customer site without compromising customer security? |
| Is the technology agent based? |
| What are the details of the encryption levels offered by the solution? |
| How can you start a backup from the command line? |
| I'm testing Backup Manager 4.7 on MacOS X and while I was playing with the progress window, the application crashed. Now I cannot start backup ('backup in progress' error appears). How do I solve it? |
| Is there any tool I can use to monitor the data throughput? |
| Is it correct that the Linux client doesn’t support MS SQL and MS Exchange? |
| Is it possible to backup an Oracle database? |
| How to clear Tomcat cache if you need to apply any changes? |
| BackupTool.exe description |
| Job is in an 'in progress' hung state on the server, but the job is not running at the moment on the client side. |
| Selection logic |
| Warning for contracts that are temporarily expired. |
| System overload. |
